Categories

Terms & Conditions

The following governs the manner in which First Stop First Aid Limited collects, uses, maintains and discloses information collected from users (each, a "User") of the www.firststopfirstaid.com website ("Site"). These terms and conditions apply to the Site and all products and services offered by First Stop First Aid Limited.

Definition

“Goods / Work” means any goods and / or services provided by the Company as ordered by the Client
“ Company” means First Stop First Aid Limited
“ Client / User” means the person, firm or company placing an order with the Company
" Site" means www.firststopfirstaid.com

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name,  email address,  mailing address,  phone number,  credit card information,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

First Stop First Aid Limited collects and uses Users personal information for the following purposes:
•To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
•To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
•To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.
•To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
•To share your information with third parties We may share or sell information with third parties for marketing or other purposes.
•To send periodic emails
 The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Third party websites, and images

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

Should you request that any of our images be removed, please email us directly at admin@firststopfirstaid.com, or call (855)-798-6037. We will do our best to comply with your request as fast as possible.

 

Returns & Exchanges

To return an item(s), you must first fill out the return form under customer service. Your return must be approved before you ship the item(s) back to us. Should you ship the item(s) back before you receive an approved return, we will hold the item(s) until you send us a prepaid shipping label so that we can send the item(s) back to you. If we have not received a prepaid shipping label within 30 days of receiving the item(s), we will proceed to trash the item(s).  Note: Certain items are non-returnable. Contact a representative to get a full list of non-returnable item(s). Note: There may be a 45% restocking fee.

To exchange an item(s), the item(s) exchange(s) must first be approved by one of our representatives via email or telephone. Should you ship the item(s) back before you receive an approved exchange, we will hold the item(s) until you send us a prepaid shipping label so that we can send the item(s) back to you. If we have not received a prepaid shipping label within 30 days of receiving the item(s), we will proceed to trash the item(s). Note: Certain items are non-exchangable. Contact a representative to get a full list of non-exchangeable item(s).

Please be aware that if any items are opened, they cannot be returned / exchanged. Customer service will always ask for the packing slip that came with the product in the box you received, in order to verify order accuracy. This DOES NOT require you to open the product. All packing slips are placed on top of the products packaging.

Note: Payment may be returned as store credit.

 

Cancellations

First Stop First Aid charges a 45% fee for any order cancellations.

 

Warranties

All warranties are through the manufacturer, not First Stop First Aid Limited.

 

Medical Devices

Some products are classified as a Medical Device which is regulated by the FDA.  Some products may have regulations or restrictions in some states.  It is the customer’s responsibility to determine and comply with all applicable federal, state or local laws. First Stop First Aid Limited cannot be held liable for any misuse of any products purchased from First Stop First Aid Limited.

 

RX (Prescription) Products

Some products are classified as RX which is regulated by the FDA. Some products may have regulations or restrictions in some states. It is the customer's responsibility to determine and comply with all applicable federal, state or local laws. First Stop First Aid Limited cannot be held liable for any misuse of any products purchased from First Stop First Aid Limited. ​

 

Quotes

The prices, quantities and delivery time stated in any quotation are not binding on the Company. They are commercial estimates only which the Company will make reasonable efforts to achieve.

 

Product Pictures

Product images may not be accurate. First Stop First Aid Limited cannot be held liable for this.

 

Late Payments

On all overdue payments,  First Stop First Aid Limited charges $110.00 / month as a finance fee. All payments are considered overdue after 5 PM EST on the invoice due date. Charges are billed the day after payments are considered overdue, and accumulate on the first of every new month.

 

Force Majeure

The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.

 

Risk of Loss

The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.

 

Formation of Contract

All Goods sold by the Company are sold subject to the Company's standard terms and conditions  which form part of the Client's contract with the Company. Terms and conditions on the Client's order form or other similar document shall not be binding on the Company.

 

Right to Sub Contract

The Company shall be entitled to sub-contract all or any part of the work​.

 

Changes to these terms and conditions

First Stop First Aid Limited has the discretion to update these terms and conditions at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review these terms and conditions periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about these terms of service, the practices of this site, or your dealings with this site, please contact us at:
 First Stop First Aid Limited
 www.firststopfirstaid.com
 261 Yorktown Court, Malvern, Pennsylvania, 19355
 (855)-798-6037
 Support@firststopfirstaid.com